What is an AMC?
An Annual Maintenance Contract (AMC) is a pre-agreed service agreement that covers the maintenance and repair of your industrial equipment over a 12-month period. Instead of dealing with unpredictable repair costs and response delays, an AMC gives you scheduled preventive maintenance visits, priority breakdown support, and a single predictable annual cost for equipment upkeep.
Creation Engineerings AMC plans are available for all equipment we supply as well as third-party industrial equipment. We currently manage AMC contracts for test chambers, tensile testers, furnaces, PLC/automation systems, battery testing equipment, and more.
Choose Your AMC Plan
- All labour charges included
- Spare parts included (up to agreed limit)
- Unlimited breakdown calls
- Priority SLA response times
- Quarterly/bi-annual PM visits
- Annual performance report
- 24×7 remote support
- Dedicated account manager
Get Comprehensive AMC Quote
- All labour charges included
- Spare parts billed at cost
- Unlimited breakdown calls
- Standard response times
- Quarterly/bi-annual PM visits
- Discounted spare parts pricing
- Business hours phone support
- Monthly service reports
Get Non-Comprehensive Quote
What Our AMC Includes
- Preventive Maintenance Visits — Scheduled quarterly or bi-annual visits for inspection, cleaning, lubrication, calibration, and component checks to prevent failures before they occur.
- Priority Breakdown Response — AMC clients receive priority status with guaranteed SLA response times for all breakdown calls — faster than standard non-AMC customers.
- 24×7 Remote Support — Round-the-clock telephone and remote diagnostic support for quick resolution of issues without waiting for an engineer.
- Maintenance Reports — After every visit, a detailed maintenance report is provided with findings, work done, consumables replaced, and any recommendations.
- Performance Tracking — Annual equipment performance analysis with trend reports on OEE, uptime, and maintenance costs to help you plan ahead.
AMC Contract Terms
| Contract Duration | 12 months (renewable annually with escalation cap) |
|---|
| Coverage Start | Effective from contract signing date |
|---|
| PM Visit Frequency | Quarterly (4× per year) or Bi-Annual (2× per year) |
|---|
| Response Time — AMC Priority | Remote: 4 hrs | On-site: 24–48 hrs |
|---|
| Spare Parts — Comprehensive | Included up to agreed annual parts budget |
|---|
| Spare Parts — Non-Comprehensive | Cost price + handling, invoiced separately |
|---|
| Exclusions | Consumables, misuse/physical damage, electrical supply faults |
|---|
| Equipment Covered | Any industrial equipment (CE-supplied or third-party) |
|---|
Frequently Asked Questions
Can I get an AMC for equipment I did not buy from you?
Yes. We provide AMC coverage for most types of industrial equipment regardless of where it was purchased. An initial equipment inspection may be required to assess condition before the contract begins.
What happens if spare parts are needed during the AMC?
For Comprehensive AMC, parts up to the agreed annual parts budget are included at no extra charge. For Non-Comprehensive AMC, parts are sourced at cost and billed separately with a discount applied.
Can I add more equipment to an existing AMC?
Yes. Equipment can be added to an existing AMC at any time, pro-rated for the remaining contract period. A revised agreement and pricing schedule will be issued.
What notice is required to cancel an AMC?
Standard AMC contracts require 30 days written notice for cancellation at the end of the contract period. Early termination may be subject to terms outlined in the agreement.